[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Is there a limit to Credit Transfer”][vc_column_text]Yes, there is. You may only make one Credit Transfer of RM3 each day (transferor and recipient). This is a security measure that MyFon<\/strong> has added to ensure that Credit Transfer is not abused.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][dt_gap height=”30″][dt_fancy_title title=”Airtime Credit Transfer (International)” title_align=”center” title_size=”h3″ title_color=”default” title_bg=”disabled” separator_color=”default”][vc_accordion][vc_accordion_tab title=”What is International Airtime Credit Transfer?”][vc_column_text]International Airtime Credit Transfer is a service that allows MyFon<\/strong> prepaid subscribers to transfer a small amount of prepaid credits to overseas prepaid mobiles accounts.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”To whom can I transfer the prepaid credits?”][vc_column_text]You may transfer the prepaid credits from your MyFon<\/strong> Prepaid mobile number to another prepaid mobile number overseas (Bangladesh, Brazil, India, Indonesia, Pakistan, Philippines, Sri Lanka, Thailand, Turkey, Vietnam). Varies between both shortcodes.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can I transfer prepaid credits while I’m roaming in another country (International Roaming)?”][vc_column_text]No, is only available in Malaysia.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What is the minimum balance required in my prepaid account for me to perform an International Airtime Credit Transfer?”][vc_column_text]You can perform the International Airtime Credit Transfer as long as you have sufficient balance for the selected denomination.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How much can I transfer?”][vc_column_text]You can transfer a maximum of RM100 per day.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How much am I charged for the transfer?”][vc_column_text]You will only be charged for the denomination selected for the International Airtime Credit Transfer.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Does the recipient receive the transfer in Ringgit Malaysia (MYR) or foreign currency?”][vc_column_text]The denomination will be in foreign currency depending on the country. For example: when you transfer MYR5.00 to an Indonesian friend, he\/she will receive it as IDR 5,000.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Does sender receive confirmation when the International Airtime Credit Transfer is successful?”][vc_column_text]Yes. MyFon<\/strong> Prepaid subscribers will receive a confirmation SMS when the recipient receives the credit. The SMS will display the amount (in MYR) deducted from sender’s credit balance and the foreign amount received by the recipient.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Will there be any notification to the recipient’s when the amount has been successfully transferred?”][vc_column_text]Recipient will receive an SMS notification on the amount transferred over (in foreign currency).[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can I send other denominations that are not listed?”][vc_column_text]No. You can only send according to the fixed denominations offered by MyFon.<\/strong>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Who can I contact for more information on this service?”][vc_column_text]You may contact MyFon<\/strong> Customer Care at 13100.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Is there any subscription fee for this service?”][vc_column_text]No subscription fee to use this service.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How can I qualify to use this service?”][vc_column_text]You must be a MyFon<\/strong> prepaid subscriber. You must be in active state and have enough balance to purchase International Airtime Credit Transfer.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”I have credit balance MYR10.00 left but validity has expired. Can I still send International Airtime Credit Transfer?”][vc_column_text]No, your line has to be in “active” state to enjoy this service.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”I have credit balance MYR8.00 left. Can I purchase IDR10,000=MYR7.00 International Airtime Credit Transfer?”][vc_column_text]Yes, there are no other hidden charges on top of the communicated amount.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”SMS sent for the service is free?”][vc_column_text]All SMS send is FREE.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Is this service opened to all MyFon prepaid rate plans?”][vc_column_text]Yes, All MyFon<\/strong> prepaid customers can use this service.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How fast does my recipient get the airtime credited?”][vc_column_text]Within 5 minutes.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What happen if the recipient mobile telephone is not switch on when I purchase the airtime?”][vc_column_text]The recipient’s airtime balance will be increased (top-up) but the recipient might not receive the SMS notification. The sender will receive a successful SMS notification.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What happen if the recipient mobile telephone is already terminated when I purchase the airtime?”][vc_column_text]An invalid number message will be sent to the sender and the deducted amount will be refunded into the sender’s prepaid account.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Is there a limit to how many times I can purchase International Airtime Credit Transfer in a single day?”][vc_column_text]You can transfer a maximum of RM100 per day.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][dt_gap height=”30″][dt_fancy_title title=”FAQ (Account Management)” title_align=”center” title_size=”normal” title_color=”default” title_bg=”disabled” separator_color=”default”][vc_accordion][vc_accordion_tab title=”How do I check my Account Balance?”][vc_column_text]Here are some of the ways to check your account balance:\u00a0<\/strong><\/p>\n

\n
• Call IVR : by dialing 13101 and then follow these steps:\u00a0<\/strong>\n
  \n
  • First, select your preferred language<\/li>\n
  • Select option\u00a01<\/strong>\u00a0for\u00a0Account Info<\/strong><\/li>\n
  • Select option\u00a01<\/strong>\u00a0for\u00a0Balance and Validity<\/strong><\/li>\n
  • You may press\u00a01<\/strong>\u00a0to\u00a0repeat the balance & validity read-out<\/strong><\/li>\n<\/ul>\n<\/li>\n
  • USSD Menu : Dial *133# and press Send.<\/strong><\/li>\n<\/ul>\n

    [\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][dt_gap height=”30″][dt_fancy_title title=”Top Up” title_align=”center” title_size=”normal” title_color=”default” title_bg=”disabled” separator_color=”default”][vc_accordion][vc_accordion_tab title=”How the top up credit validity works?”][vc_column_text]Top up credit validity are based on which larger value of denomination, not accumulation. Validity take effect upon reload activation<\/p>\n

    Example 1:<\/strong><\/p>\n

    \n
    • RM10 x 10times = 30days<\/li>\n
    • RM100 x 1 = 150days<\/li>\n<\/ul>\n

      Example 2:<\/strong><\/p>\n

      \n
      • (RM20 x 1time) + (RM30 x 1) = 30days<\/li>\n
      • RM50 x 1 = 50days<\/li>\n<\/ul>\n

        When you top up before your credit expires:<\/strong><\/p>\n

        \n
        • Your previous balance is added to the new\u00a0Top Up\u00a0value<\/li>\n
        • The later expiry date is valid for the entire amount<\/li>\n<\/ul>\n

          [\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How do I Top Up MyFon account?”][vc_column_text]You can top up via:\u00a0<\/strong><\/p>\n

          \n
          • Top Up card<\/strong>\u00a0(e-pay scratch cards)<\/li>\n
          • Credit card<\/strong>\u00a0(via Self Care)<\/li>\n
          • IVR<\/strong><\/li>\n<\/ul>\n

            Physical Top Up Vouchers<\/strong>
            \nTop Up<\/a>\u00a0cards are sold at thousands of retail locations and our\u00a0authorised dealers<\/a>\u00a0across Malaysia. You can choose from\u00a0RM5<\/strong>,\u00a0RM10<\/strong>,\u00a0RM30<\/strong>\u00a0and\u00a0RM50<\/strong>\u00a0Top Up cards. You can activate the 16 digit voucher PIN by accessing MyFon’s IVR or USSD menu.
            \n\u00a0<\/strong><\/p>\n

            For IVR:\u00a0<\/strong><\/p>\n

            \n
            • Dial\u00a013101<\/strong><\/li>\n
            • Enter number\u00a02<\/strong>\u00a0to select Top Up<\/li>\n
            • Enter number\u00a01<\/strong>\u00a0to select “Input Voucher<\/strong>“<\/li>\n
            • Enter 16 digits voucher PIN<\/li>\n
            • Your new balance and validity period will be displayed upon successful top up<\/li>\n<\/ul>\n

               <\/p>\n

              For USSD:\u00a0<\/strong><\/p>\n

              \n
              • Dial\u00a0*122*<\/strong><16 digits PIN>#<\/li>\n
              • Press SEND<\/li>\n
              • Your new balance and validity period will be displayed once your top up is successful<\/li>\n<\/ul>\n

                IVR<\/strong>
                \nCall our\u00a0IVR<\/strong>\u00a0at\u00a013101<\/strong>, select option 2, then option 2 again and follow the instructions of the voice prompt.
                \nWhen you top up before your credit expires:<\/p>\n

                \n
                • Your previous balance is\u00a0added<\/strong>\u00a0to the new Top Up value<\/li>\n
                • The later expiry date is valid for the entire amount<\/li>\n<\/ul>\n

                  [\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Where can I get a Top Up card or Electronic PIN vouchers?”][vc_column_text]Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from\u00a0RM5<\/strong>,\u00a0RM10<\/strong>,\u00a0RM30<\/strong>\u00a0and\u00a0RM50<\/strong>\u00a0Top Up cards.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”If I have a dispute on the Top Up amount, what do I do?”][vc_column_text]If you have a dispute with regards to top-up or call\/SMS charges, kindly send an email to\u00a0customer.myfon@gmail.com<\/a>. We will investigate and revert to you within 3 to 7 working days.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Is there a minimum Top Up amount to keep my account active?”][vc_column_text]The minimum amount to top up amount is\u00a0<\/strong>RM5<\/strong>. We recommend topping up your credits before your current Top Up expires so you can keep your account active.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][dt_gap height=”30″][dt_fancy_title title=”Self Care” title_align=”center” title_size=”normal” title_color=”default” title_bg=”disabled” separator_color=”default”][vc_accordion][vc_accordion_tab title=”Does my account balance have an expiry?”][vc_column_text]Yes it does. It also depends on the value of your top up; the greater the value of your top-up, the longer your credit lasts.<\/p>\n\n\n\n\n\n\n\n\n

                  Denomination<\/strong><\/th>\n	Validity<\/strong><\/th>\n<\/tr>\n<\/thead>\n
                  RM 50<\/td>\n	150 days<\/td>\n<\/tr>\n
                  RM 30<\/td>\n	90 days<\/td>\n<\/tr>\n
                  RM 10<\/td>\n	30 days<\/td>\n<\/tr>\n
                  RM 5<\/td>\n	5 days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n  <\/p>\n Do take note that MyFon\u2019s grace period is 45 days after expiry of validity. Your SIM will become unusable should you fail to top up your credit within the grace period. Once your account is Disconnected, you will have to purchase a new SIM pack and you will not be able to retrieve your number.<\/p>\n To avoid any of that from happening, you can always check your balance, validity expiry and SIM expiry by typing *133# and pressing SEND. When you Top Up before your credit expires:<\/p>\n \n Your previous balance is added to the new Top Up value<\/li>\n The later expiry date is valid for the entire amount<\/li>\n<\/ul>\n [\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][dt_gap height=”30″][dt_gap height=”30″][\/vc_column][vc_column width=”1\/3″][\/vc_column][\/vc_row][vc_row margin_top=”0″ margin_bottom=”-40″ full_width=”true” padding_left=”40″ padding_right=”40″ type=”1″ bg_position=”top” bg_repeat=”repeat” bg_cover=”false” bg_attachment=”false” padding_top=”40″ padding_bottom=”40″ parallax_speed=”0.1″ bg_color=”#ec008b” el_class=”whiteText”][vc_column width=”1\/3″ el_class=”whiteTextFooter” animation=”scale-up”][vc_row_inner][vc_column_inner width=”1\/4″][vc_raw_html]JTNDaDElM0UlM0NpJTIwY2xhc3MlM0QlMjJmYSUyMGZhLXJlZnJlc2glMjIlM0UlM0MlMkZpJTNFJTNDJTJGaDElM0U=[\/vc_raw_html][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n Switch to MyFon<\/h3>\n We\u2019ll give you the best deals in town. You don\u2019t even have to change your number! \nMake the switch now<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″ el_class=”whiteTextFooter” animation=”scale-up”][vc_row_inner][vc_column_inner width=”1\/4″][vc_raw_html]JTNDaDElM0UlM0NpJTIwY2xhc3MlM0QlMjJmYSUyMGZhLXNlYXJjaCUyMiUzRSUzQyUyRmklM0UlM0MlMkZoMSUzRQ==[\/vc_raw_html][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n Locate Us<\/h3>\n Find your nearest MyFon store or authorised dealer to get reloads, devices and more. \nFind the nearest MyFon store<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/3″ el_class=”whiteTextFooter” animation=”scale-up”][vc_row_inner][vc_column_inner width=”1\/4″][vc_raw_html]JTNDaDElM0UlM0NpJTIwY2xhc3MlM0QlMjJmYSUyMGZhLXNpZ25hbCUyMiUzRSUzQyUyRmklM0UlM0MlMkZoMSUzRQ==[\/vc_raw_html][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n Coverage<\/h3>\n Find out if the places you go are covered by us. \nFind the nearest to you<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":" [vc_row][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][dt_fancy_title title=”FAQ (General)” title_align=”center” title_size=”h3″ title_color=”default” title_bg=”disabled” separator_color=”default”][vc_accordion][vc_accordion_tab title=”How much is a MyFon SIM starter pack?”][vc_column_text]Get our SIM Packs for the low price of RM20 and pre-loaded RM5.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab Continue Reading →<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":401,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.myfon.com.my\/wp-json\/wp\/v2\/pages\/403"}],"collection":[{"href":"https:\/\/www.myfon.com.my\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.myfon.com.my\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.myfon.com.my\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myfon.com.my\/wp-json\/wp\/v2\/comments?post=403"}],"version-history":[{"count":12,"href":"https:\/\/www.myfon.com.my\/wp-json\/wp\/v2\/pages\/403\/revisions"}],"predecessor-version":[{"id":1112,"href":"https:\/\/www.myfon.com.my\/wp-json\/wp\/v2\/pages\/403\/revisions\/1112"}],"up":[{"embeddable":true,"href":"https:\/\/www.myfon.com.my\/wp-json\/wp\/v2\/pages\/401"}],"wp:attachment":[{"href":"https:\/\/www.myfon.com.my\/wp-json\/wp\/v2\/media?parent=403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}