FAQs

[vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][dt_fancy_title title=”FAQ (General)” title_align=”center” title_size=”h3″ title_color=”default” title_bg=”disabled” separator_color=”default”][vc_accordion][vc_accordion_tab title=”How much is a MyFon SIM starter pack?”][vc_column_text]Get our SIM Packs for the low price of RM20 and pre-loaded RM5.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How do I get a new SIM starter pack?”][vc_column_text]Drop by any MyFon dealer and buy it off the shelves.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”I’ve got my MyFon SIM card. Now what?”][vc_column_text]Pop the SIM into you phone, go though the simple steps and you’re activated.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Where can I get the latest MyFon updates?”][vc_column_text]You can visit www.myfon.com.my for more info. We’ll also send you messages from time to time about great deals and offers from our partners![/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”I would like to lodge a dispute, how do I go about it?”][vc_column_text]If you have a dispute, you can send an email to customer.myfon@gmail.com or contact us via Chat at www.myfon.com.my[/vc_column_text][/vc_accordion_tab][/vc_accordion][dt_gap height=”30″][dt_fancy_title title=”MyFon Points to BIG Points” title_align=”center” title_size=”h3″ title_color=”default” title_bg=”disabled” separator_color=”default”][vc_accordion][vc_accordion_tab title=”What will happen to my existing MyFon Points?”][vc_column_text]Your MyFon Points will be converted into BIG Points on a ratio of 1 MyFon Points : 1 BIG Point[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What happens if I do not hit 3000 BIG Points? Will I still be able to redeem anything from BIG?”][vc_column_text]You will need to hit 3000 BIG Points in order to register for your BIG Shot ID by calling MyFon ‘s customer care at 13100 or 03-2772 0000. After you have attained your BIG Shot ID, you can then start redeeming on BIG.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How do I increase my BIG Points through MyFon?”][vc_column_text]You can increase your points through topping up.

Top Up Denomination BIG Points
RM 3 3
RM 4 4
RM 5 8
RM 10 20
RM 15 30
RM 20 40
RM 30 70
RM 50 120
RM 100 240
RM 200 480
RM 300 720
RM 500 1200
RM 1000 2400

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”I already have an existing BIG Shot ID, can I still redeem if I have less than 3000 BIG Points in my MyFon account?”][vc_column_text]If you already have an existing BIG Shot ID you can start redeeming from the BIG website with your existing points that are on your BIG account. However, BIG Points that are in your MyFon account must reach 3000 in order to be transferred to your BIG account.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How / What can I redeem from BIG?”][vc_column_text]Do log on to http://airasiabig.com/ to find out.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What is a BIG Shot?”][vc_column_text]Every BIG cardholder is identified as a BIG Shot.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What is a BIG Shot ID?”][vc_column_text]BIG Shot ID the unique number assigned to each BIG Shot to earn loyalty points (BIG Points)[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What are BIG Points?”][vc_column_text]BIG Points are loyalty points you will earn by reloading your MyFon mobile account and they will be placed into your MyFon account. To use these points on the BIG website you will have to transfer them, once you have reached 3000 BIG points, to your BIG account. You also earn BIG Points when you use your BIG Card to purchase Air Asia tickets or spend with VISA accepting merchants, and selected BIG partners.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I still redeem for MyFon’s merchandise, concerts, movies etc with BIG Points?”][vc_column_text]MyFon’s merchandise, concert and movie tickets will be available for redemption with BIG Points that are in your Tune Talk account only.

For more information about BIG:

http://airasiabig.com/[/vc_column_text][/vc_accordion_tab][/vc_accordion][dt_gap height=”30″][dt_fancy_title title=”2. FAQ – Services” title_align=”center” title_size=”h3″ title_color=”default” title_bg=”disabled” separator_color=”default”][vc_accordion][vc_accordion_tab title=”Can I request for refund if I’ve made subscription or stop subscription by mistake or accidently?”][vc_column_text]Sorry, all transactions are final.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What if I want to change my subscription plan?”][vc_column_text]You may do so by stopping your current plan and re-subscribing to the desired plan.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What if I finish this promo bucket within 1 day/7days/30days?”][vc_column_text]Your airtime will be charged from your main MyFon prepaid balance at standard MyFon call/data rates. Alternatively you may “STOP” the service and re-subscribe again.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What if I didn’t finish my promo bucket allocation in 1day/7days/30days?”][vc_column_text]The balance in the promo bucket is not carried forward.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How do I check my usage/balance?”][vc_column_text]You must send “CC1 STATUS” to 2222 for Daily Plan and “CC10 STATUS” to 2222 for the weekly plan and “CC38 STATUS” to 2222 for the monthly plan.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Will I be able to use the internet if the MyFon number is in Grace Period 1 status?”][vc_column_text]No, you would need to keep your account in Active status to enjoy your internet plan.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How do I configure my phone so that I can use Data/Internet?”][vc_column_text]First, make sure that your mobile phone is Data/Internet compliant, and then follow the internet setting configuration below:
Name: Tunetalk GPRS
APN : tunetalk
Username : (leave blank)
Password: (leave blank)

*This internet setting configuration is for all type of data plan.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”If I finish my Data Quota before the expiry, Is there any way I can add another Data Quota?”][vc_column_text]Yes, you may add another Data Quota of Daily, weekly or monthly plan.

Please note the unused data quota and free airtime allocation from the previous subscription does not carry forward.[/vc_column_text][/vc_accordion_tab][/vc_accordion][dt_gap height=”30″][dt_fancy_title title=”Services” title_align=”center” title_size=”h3″ title_color=”default” title_bg=”disabled” separator_color=”default”][vc_accordion][vc_accordion_tab title=”Do I have to sign a contract to get MyFon service?”][vc_column_text]No, you don’t. However, you need to register yourself before using MyFon. 

  • You can do this by registering here. You can then also reserve a preferred MyFon number.
  • You can also visit any of our dealers and purchase a new MyFon SIM pack. The dealer will register you immediately.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What is MyFon coverage in Malaysia like?”][vc_column_text]Our coverage covers the whole of Malaysia, including Sabah & Sarawak.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I make international calls on my phone?”][vc_column_text]Yes you can, and you will be taking advantage of our excellent IDD rates. Check out the list of countries where you can call.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I make calls from outside Malaysia using my MyFon prepaid service?”][vc_column_text]Yes you can. Do take note that international roaming charges apply. Check out our roaming partners.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is there an activation fee to activate MyFon account?”][vc_column_text]No, there is no activation fee. Simply register with us and enjoy using MyFon[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Do I have to go through a credit check to get a MyFon SIM pack?”][vc_column_text]No, you don’t.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can MyFon prepaid service be deactivated?”][vc_column_text]MyFon grace period is 45 days after expiry of validity. Your SIM will become unusable should you fail to top up your credit within the grace period. Once your account is Disconnected, you will have to purchase a new SIM pack and you will not be able to retrieve your number[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I call a Malaysian toll free number using MyFon prepaid?”][vc_column_text]Yes, you can. Local toll free charges apply.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I call 1300 using MyFon prepaid?”][vc_column_text]Yes, you can. For 1300 number the rate is RM0.35/min.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I call 1XX number using MyFon prepaid?”][vc_column_text]Yes, you can. Normal charges for these numbers will apply.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How do I retrieve my Voicemail?”][vc_column_text]Just dial 13103 to retrieve to your Voicemail.

These features are available with Voicemail service:

  • Customise your Voicemail Greeting
  • Listen, Store or Delete your Voicemails
  • Store up to 10 voice messages

[/vc_column_text][/vc_accordion_tab][/vc_accordion][dt_gap height=”30″][dt_fancy_title title=”Extra” title_align=”center” title_size=”h3″ title_color=”default” title_bg=”disabled” separator_color=”default”][dt_fancy_title title=”Airtime Credit Transfer (Domestic)” title_align=”center” title_size=”h3″ title_color=”default” title_bg=”disabled” separator_color=”default”][vc_accordion][vc_accordion_tab title=”What is Credit Transfer?”][vc_column_text]Credit Transfer allows you to transfer your credits to other MyFon prepaid subscribers with the following conditions: 

  • Credit can be transferred MyFon prepaid customers even during grace period
  • Credit can only be transferred between MyFon prepaid subscribers

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How can make a Credit Transfer?”][vc_column_text]Follow these simple steps:

  • Dial *111# and press SEND
  • Enter 3 for Credit
  • Enter 2 for Transfer
  • Enter recipient’s 10 digit MyFon number followed by * and the amount, 3 for RM3.
    Example: 0105001234*3 and press SEND
  • A transaction fee of RM0.50 will be charged to both sender and recipient

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How much does the Credit Transfer service cost?”][vc_column_text]A transaction fee of RM0.50 per transfer for both sender and recipient applies.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How do I activate Credit Transfer?”][vc_column_text]No activation is required. By default, all active MyFon subscribers can carry out Credit Transfer as long as you have a minimum credit balance of RM10.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Why doesn’t my Credit Transfer go through?”][vc_column_text]There may be several reasons:

  • You may have insufficient credit balance. You need to have a credit balance of at least RM10 before you can make a Credit Transfer.
  • Your line may be barred because your airtime validity has expired. You will need to Top Up your credits in order make a Credit Transfer.
  • You may have keyed in a wrong MyFon number. Unfortunately, you will not be able to reverse the transfer.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is there a limit to Credit Transfer”][vc_column_text]Yes, there is. You may only make one Credit Transfer of RM3 each day (transferor and recipient). This is a security measure that MyFon has added to ensure that Credit Transfer is not abused.[/vc_column_text][/vc_accordion_tab][/vc_accordion][dt_gap height=”30″][dt_fancy_title title=”Airtime Credit Transfer (International)” title_align=”center” title_size=”h3″ title_color=”default” title_bg=”disabled” separator_color=”default”][vc_accordion][vc_accordion_tab title=”What is International Airtime Credit Transfer?”][vc_column_text]International Airtime Credit Transfer is a service that allows MyFon prepaid subscribers to transfer a small amount of prepaid credits to overseas prepaid mobiles accounts.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”To whom can I transfer the prepaid credits?”][vc_column_text]You may transfer the prepaid credits from your MyFon Prepaid mobile number to another prepaid mobile number overseas (Bangladesh, Brazil, India, Indonesia, Pakistan, Philippines, Sri Lanka, Thailand, Turkey, Vietnam). Varies between both shortcodes.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I transfer prepaid credits while I’m roaming in another country (International Roaming)?”][vc_column_text]No, is only available in Malaysia.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What is the minimum balance required in my prepaid account for me to perform an International Airtime Credit Transfer?”][vc_column_text]You can perform the International Airtime Credit Transfer as long as you have sufficient balance for the selected denomination.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How much can I transfer?”][vc_column_text]You can transfer a maximum of RM100 per day.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How much am I charged for the transfer?”][vc_column_text]You will only be charged for the denomination selected for the International Airtime Credit Transfer.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Does the recipient receive the transfer in Ringgit Malaysia (MYR) or foreign currency?”][vc_column_text]The denomination will be in foreign currency depending on the country. For example: when you transfer MYR5.00 to an Indonesian friend, he/she will receive it as IDR 5,000.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Does sender receive confirmation when the International Airtime Credit Transfer is successful?”][vc_column_text]Yes. MyFon Prepaid subscribers will receive a confirmation SMS when the recipient receives the credit. The SMS will display the amount (in MYR) deducted from sender’s credit balance and the foreign amount received by the recipient.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Will there be any notification to the recipient’s when the amount has been successfully transferred?”][vc_column_text]Recipient will receive an SMS notification on the amount transferred over (in foreign currency).[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I send other denominations that are not listed?”][vc_column_text]No. You can only send according to the fixed denominations offered by MyFon.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Who can I contact for more information on this service?”][vc_column_text]You may contact MyFon Customer Care at 13100.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is there any subscription fee for this service?”][vc_column_text]No subscription fee to use this service.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How can I qualify to use this service?”][vc_column_text]You must be a MyFon prepaid subscriber. You must be in active state and have enough balance to purchase International Airtime Credit Transfer.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”I have credit balance MYR10.00 left but validity has expired. Can I still send International Airtime Credit Transfer?”][vc_column_text]No, your line has to be in “active” state to enjoy this service.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”I have credit balance MYR8.00 left. Can I purchase IDR10,000=MYR7.00 International Airtime Credit Transfer?”][vc_column_text]Yes, there are no other hidden charges on top of the communicated amount.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”SMS sent for the service is free?”][vc_column_text]All SMS send is FREE.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is this service opened to all MyFon prepaid rate plans?”][vc_column_text]Yes, All MyFon prepaid customers can use this service.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How fast does my recipient get the airtime credited?”][vc_column_text]Within 5 minutes.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What happen if the recipient mobile telephone is not switch on when I purchase the airtime?”][vc_column_text]The recipient’s airtime balance will be increased (top-up) but the recipient might not receive the SMS notification. The sender will receive a successful SMS notification.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What happen if the recipient mobile telephone is already terminated when I purchase the airtime?”][vc_column_text]An invalid number message will be sent to the sender and the deducted amount will be refunded into the sender’s prepaid account.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is there a limit to how many times I can purchase International Airtime Credit Transfer in a single day?”][vc_column_text]You can transfer a maximum of RM100 per day.[/vc_column_text][/vc_accordion_tab][/vc_accordion][dt_gap height=”30″][dt_fancy_title title=”FAQ (Account Management)” title_align=”center” title_size=”normal” title_color=”default” title_bg=”disabled” separator_color=”default”][vc_accordion][vc_accordion_tab title=”How do I check my Account Balance?”][vc_column_text]Here are some of the ways to check your account balance: 

  • Call IVR : by dialing 13101 and then follow these steps: 
    • First, select your preferred language
    • Select option 1 for Account Info
    • Select option 1 for Balance and Validity
    • You may press 1 to repeat the balance & validity read-out
  • USSD Menu : Dial *133# and press Send.

[/vc_column_text][/vc_accordion_tab][/vc_accordion][dt_gap height=”30″][dt_fancy_title title=”Top Up” title_align=”center” title_size=”normal” title_color=”default” title_bg=”disabled” separator_color=”default”][vc_accordion][vc_accordion_tab title=”How the top up credit validity works?”][vc_column_text]Top up credit validity are based on which larger value of denomination, not accumulation. Validity take effect upon reload activation

Example 1:

  • RM10 x 10times = 30days
  • RM100 x 1 = 150days

Example 2:

  • (RM20 x 1time) + (RM30 x 1) = 30days
  • RM50 x 1 = 50days

When you top up before your credit expires:

  • Your previous balance is added to the new Top Up value
  • The later expiry date is valid for the entire amount

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How do I Top Up MyFon account?”][vc_column_text]You can top up via: 

  • Top Up card (e-pay scratch cards)
  • Credit card (via Self Care)
  • IVR

Physical Top Up Vouchers
Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from RM5, RM10, RM30 and RM50 Top Up cards. You can activate the 16 digit voucher PIN by accessing MyFon’s IVR or USSD menu.
 

For IVR: 

  • Dial 13101
  • Enter number 2 to select Top Up
  • Enter number 1 to select “Input Voucher“
  • Enter 16 digits voucher PIN
  • Your new balance and validity period will be displayed upon successful top up

 

For USSD: 

  • Dial *122*<16 digits PIN>#
  • Press SEND
  • Your new balance and validity period will be displayed once your top up is successful

IVR
Call our IVR at 13101, select option 2, then option 2 again and follow the instructions of the voice prompt.
When you top up before your credit expires:

  • Your previous balance is added to the new Top Up value
  • The later expiry date is valid for the entire amount

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Where can I get a Top Up card or Electronic PIN vouchers?”][vc_column_text]Top Up cards are sold at thousands of retail locations and our authorised dealers across Malaysia. You can choose from RM5, RM10, RM30 and RM50 Top Up cards.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”If I have a dispute on the Top Up amount, what do I do?”][vc_column_text]If you have a dispute with regards to top-up or call/SMS charges, kindly send an email to customer.myfon@gmail.com. We will investigate and revert to you within 3 to 7 working days.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is there a minimum Top Up amount to keep my account active?”][vc_column_text]The minimum amount to top up amount is RM5. We recommend topping up your credits before your current Top Up expires so you can keep your account active.[/vc_column_text][/vc_accordion_tab][/vc_accordion][dt_gap height=”30″][dt_fancy_title title=”Self Care” title_align=”center” title_size=”normal” title_color=”default” title_bg=”disabled” separator_color=”default”][vc_accordion][vc_accordion_tab title=”Does my account balance have an expiry?”][vc_column_text]Yes it does. It also depends on the value of your top up; the greater the value of your top-up, the longer your credit lasts.

Denomination Validity
RM 50 150 days
RM 30 90 days
RM 10 30 days
RM 5 5 days

 

Do take note that MyFon’s grace period is 45 days after expiry of validity. Your SIM will become unusable should you fail to top up your credit within the grace period. Once your account is Disconnected, you will have to purchase a new SIM pack and you will not be able to retrieve your number.

To avoid any of that from happening, you can always check your balance, validity expiry and SIM expiry by typing *133# and pressing SEND. When you Top Up before your credit expires:

  • Your previous balance is added to the new Top Up value
  • The later expiry date is valid for the entire amount

[/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][dt_gap height=”30″][dt_gap height=”30″][/vc_column][vc_column width=”1/3″][/vc_column][/vc_row][vc_row margin_top=”0″ margin_bottom=”-40″ full_width=”true” padding_left=”40″ padding_right=”40″ type=”1″ bg_position=”top” bg_repeat=”repeat” bg_cover=”false” bg_attachment=”false” padding_top=”40″ padding_bottom=”40″ parallax_speed=”0.1″ bg_color=”#ec008b” el_class=”whiteText”][vc_column width=”1/3″ el_class=”whiteTextFooter” animation=”scale-up”][vc_row_inner][vc_column_inner width=”1/4″][vc_raw_html]JTNDaDElM0UlM0NpJTIwY2xhc3MlM0QlMjJmYSUyMGZhLXJlZnJlc2glMjIlM0UlM0MlMkZpJTNFJTNDJTJGaDElM0U=[/vc_raw_html][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text]

Switch to MyFon

We’ll give you the best deals in town. You don’t even have to change your number!
Make the switch now[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/3″ el_class=”whiteTextFooter” animation=”scale-up”][vc_row_inner][vc_column_inner width=”1/4″][vc_raw_html]JTNDaDElM0UlM0NpJTIwY2xhc3MlM0QlMjJmYSUyMGZhLXNlYXJjaCUyMiUzRSUzQyUyRmklM0UlM0MlMkZoMSUzRQ==[/vc_raw_html][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text]

Locate Us

Find your nearest MyFon store or authorised dealer to get reloads, devices and more.
Find the nearest MyFon store[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/3″ el_class=”whiteTextFooter” animation=”scale-up”][vc_row_inner][vc_column_inner width=”1/4″][vc_raw_html]JTNDaDElM0UlM0NpJTIwY2xhc3MlM0QlMjJmYSUyMGZhLXNpZ25hbCUyMiUzRSUzQyUyRmklM0UlM0MlMkZoMSUzRQ==[/vc_raw_html][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text]

Coverage

Find out if the places you go are covered by us.
Find the nearest to you[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]